How to contact bukopin call center and report consumer complaints
As a customer, of course, when there is a discrepancy, the first step taken is to contact the Bukopin call center. In addition to consumer calls, there are many other ways to contact the bank. This allows customers to quickly resolve their complaints.
Cases such as LOST ATM cards for failed money transfers are easy to complete without having to travel to a branch. This can be done thanks to the customer service of bukopin bank that always accompanies you. So don’t worry if there’s a problem in banking.
Consumers have the right to report their complaints to the operator or branch without hesitation. This Bukopin call center is also open 24/7 non-stop to serve all kinds of customer complaints. So when there’s a problem, even if it’s midnight , you can still report it.
The next discussion will explain in detail how you as a customer can contact the bank. There are three easiest ways, namely through phone calls, phone calls and emails. These three ways must be known as Bukopin Bank customers.
How to contact bukopin call center with your phone
This is one of the most common methods for customers to contact the bank in case something happens. Just call 14 005, then you will immediately be connected to Bukopin Bank Customer Service. This service can be used by customers free of charge.
Unlike other banks that are still deducted from the bukopin operator’s credit or fees, these services make this service publicly free. So don’t be afraid to cost a lot to call the Bukopin call center when you need it. This is what customers haven’t always known.
In fact, most banks still charge telecommunications fees from consumers. So it’s very natural that most people don’t know that the cost of this phone was borne by the bank. In addition to being free, customers can also make this call anytime, anywhere.
Bukopin Customer Service is open for 24 hours and 7 business days. While your holiday as a customer can still report complaints that occur in your bank account. So that the problems that arise can be solved immediately without having to wait to come to the industry or center.
During working hours, there may be adelayed n call because there is a queue. This is normal to happen at certain times, you just have to wait thirty minutes and then try to make another call. Cases like this are rare, but there’s nothing wrong with knowing the solution.
Contact bukopin call center using the mobile network
Customers of the bank do not need to contact them by phone number if they do not have their own device. You can also use an existing mobile phone to make direct calls. A dialed number is also not much different from traditional calls, so it is very easy to remember.
Just call +62 14 005 to be able to call the mobile network. Although some telecommunications companies can already be integrated with traditional numbers , this mobile number can be saved when traditional calls cannot be made.
Not much different from traditional Bukopin call centers, using mobile networks is still free. So don’t worry, your credit will burn when you call the bank. The server of this mobile phone is actually different from traditional, so it has several advantages.
If you contact us viathis mobile phone number, the possibility of queuing for calls will beeven smaller. So, when recommending an emergency, use the number to contact the bank immediately. In emergencies such as the loss of ATM cards, this method is highly recommended for customers.
The sooner you report a problem that arises, the faster the bank will deal with it. Emergencies such as a lost ATM card, a failed bank transfer or an incorrect name transaction can be resolved briefly. The use of this method also has the potential to make it clear that you do not need to enter the article.
How to report a customer’s bank complaint by email
The development of technology also makes the use of email increasingly widespread. Therefore, Bukopin also provides customer service by email if the call is not possible. By making a report by email, you can communicate the problem in detail.
Typically, the complaints filed through this email will relate to the issuance of bank applications or digital transfers. Then the customer can directly send a form as proof of failure in the process. It is also easier for the bank to verify the error in the process.
Even using this email, rather complex problems such as data entry errors can be solved without having to come to the branch. An example of the issue is the mistake of entering the name when making a money transfer, you can simply take a screenshot and include it as proof.
You can also report an ATM error event by attaching photos or videos as proof. This method has proved more effective than calls to the Bukopin call center that are limited only to voice media. So wherever there is a disturbance, customers can immediately report it.
In terms of response, the email method still has a disadvantage compared to traditional calls. Customers may have to wait a few minutes to receive a response email from the bank. If you’re in a hurry, combine this traditional method of phone and email as a solution.
To contact us by email, customers can use customer_care@bukopin.co.id address to establish a relationship. The first response will be received from VIOLA, which is this bank’s robotics service. Just attach the complaint and it will automatically be associated with the human boss.
Learn about Bukopin’s revolutionary new VIOLA technology
Perhaps there are still few customers who know the PURPLE technology of this Bukopin bank. In fact, purple is the latest breakthrough to increase the speed of customer service. Basic questions can be answered directly without having to contact human staff.
Viola is a robot that will help the problems of the bukopin call center so that there is no stack of afcalls on human staff. Some fundamentals such as checking the status of the transfer to verify the identity can be done with this latest technology.
Customers who use the email to file complaints will also receive a response from a viola before receiving a response from the construction officer. The advantages of this technology definitely accelerate communication between customers and banks so that there are no bottlenecks that interfere with customer service.
To date, purple technology is still being developed to improve customer comfort. Not only in purple emails are expected to be used also to optimize traditional calls. So to solve minor problems violate the faster response.
Customers will definitely be happier with this technology to help them file complaints about banks in an easy way. Futures trading issues will also use purple so that mobile banking is smoother and faster for customer convenience.
As a customer, of course, you will get more help in developing this banking technology. Consumer complaints will be communicated more quickly and resolved even without having to go to the branch. Bukopin’s call center service will be optimized and helps meet consumer needs.