Do you usually call the J&T service center ? Here’s how it works!
If you have an online business and use J&T expansion You need to be familiar with J&T’s call center service , where you can convey a lot of things, from criticism to feedback to complaints. Currently, many companies, especially in the field of services, offer CS services to help consumers consult about their services.
Customer service or CS can be used as a resource for users with two-way conversations. In fact, not only companies in the field of services, many companies that sell products, also have served customers.
The goal is to allow consumers to submit reviews and suggestions to complaints about their products, of course, to improve the quality and service so that they are more loved by the public.
Consumers can also ask about product and customer service, which can be used as the most effective solution that can improve product quality. Therefore, it is surprising that you can contact J&T service center to maintain quality and satisfy users.
About call centers or services for customers
A call center, or CS, is a service provided by a company. Provided to solve the problem. In areas such as complaints, criticisms and feedback from consumers by phone, live chat, and email. Later, a two-way conversation between the consumer and the company is created.
Usually, the CS itself is also used as a product management and support process that the company will check information about customers.
You will only be asked to submit a complaint in detail tidak as a form of responsibility to solve the problem. However, the company also knows important information about the shortcomings of the product or service offered, Tidak wonders if every company always provides such services.
Even the J&T service center is accessible 24 hours a day, even on public holidays and other important holidays can be contacted. The goal is for the company to connect with consumers and all kinds of complaints can be resolved without having to wait for certain days or hours.
Of course, customer satisfaction is number one, even a company can collapse if its products are not liked by the public.
Customer service is usually connected using the c-feed system. add Computer networks such as LAN, microcomputers and mainframes can then be added with data and voice networks, which will be centralized through association with a technology called CTI or computer telephony integration.
What are the duties and responsibilities of CS?
Talking about the J&T service center , maybe you know what the duties as a CS or call center are, as you know, where CS will answer calls or incoming calls from customers or customers after that, of course, listen to customer complaints.
CS must listen to every complaint submitted by a customer or consumer and then provide the right answers about every problem or obstacle faced by the consumer.
Usually, the center also uses a software system, in which the device uses historical data according to the needs of the system. After that, there will be an operator or agent in charge of answering the phone call with greetings to serve complaints and requests.
Then there’s the agent supervisor. Then there are also CS staff who directly serve complaints about irregularities, so usually some customers or customers come directly to the company’s office.
How does CS work in general?
Of course, J&T call centers have the same way of working as CS in general, where the purpose of a call center is to improve quality to achieve customer satisfaction, as well as to find complaints or problems raised by consumers about a product or service.
People who work as operators or call center agents Must have the ability to communicate effectively. The goal is that the customer knows that the call center has the ability or ability to solve the problems they are facing.
Such skills may include tone, speech, grammar, and the choice of appropriate vocabulary. Choosing a good vocabulary is one of the communication skills that the operator must have.
Types of CS on Call Center Agents
Curious about the types of J&T service centers or companies? In general, there are many types of calls, such as an inbound call center or an inbound call center. The arrival service center is responsible for receiving incoming calls from customers or customers.
Then there is the outgoing call center , which is responsible for making calls, which are usually made as sales only. In the event that these people are on the wish list to contact or inform them of the details of the company’s products and services.
It can also be done about complaints from previous customers or customers. Many types of call centers or CS are diverse, such as domestic call centers, international call centers, in-house call centers, outsourcing call centers, home or virtual call centers, and more.
For the J&T call center , the center itself does not classify only the means of communication via call. You can contact him by email through the company’s website to the company’s social media accounts. You can also send direct messages on J&T’s Instagram account .
For email addresses, you can submit complaints or suggestions about reviews on jntcare@jne.co.id, it can also be through social media accounts such as Instagram and Twitter on @jntexpressid or through facebook accounts where J&T express has a social media administrator who will respond to you quickly.
Therefore, you can only contact them through the call menu, because you can make a list of the problems that have arisen and send them to the many social media accounts listed. Even for J&T’s CS service, you can contact via WhatsApp at 082811846188 number.
How to contact a social media account and then make sure you go to the official account Contact J&T’s official social media accounts directly and you’ll get a quicker response so that j&t social media accounts can be an option other than using the J&T call center.