Information about JNE call centers may be highly sought after when you send or receive goods using JNE but the goods do not arrive. JNE is one of the freight forwarding services that until now is still widely used as an option.
Of course, having an affordable package price to make timely delivery is some of the reasons why until now JNE still has many loyal users when there are so many similar services on the market.
So far JNE has become one of the leading delivery service options in Indonesia. JNE even has hundreds of offices spread throughout Indonesia, even in various cities. JNE is constantly expanding its network.
JNE services have also developed since the establishment of the company, JNE not only serves delivery of goods within a regular period of time, but also has other delivery services ranging from lightning to services with economical tariffs. To improve customer service, JNE even has a JNE call center ready to help you.
About JNE Delivery Services At a Glance
JNE is the largest freight forwarding company, even has up to thousands of agents today. Thousands of these agents are spread throughout Indonesia. Unlike other delivery services, which have a minimum requirement of weight of goods, JNE does not have a minimum limit on goods. Established in 1990, JNE started its activities with only 8 employees.
JNE’s initial capital of 100 billion, initially this company only handled import and export activities such as imports of goods, documents and customs. Shipments are also made from abroad into the country.
After one year of establishment JNE finally began to expand its roots to the international and joined the association of courier companies, until finally JNE has a focus on the domestic market and is experiencing very rapid development. In 2002 JNE purchased a building as its headquarters.
The services provided by JNE also increased this is why JNE call centers are also getting more crowded, you can not only send regular REG packages. Various services owned by JNE such as express, super speed. YES, OK, JNE Loyalty Card, Money remittance, JNE Pick up, land transportation, sea freight, JNE Logistic, warehouses and many others.
When other companies experiencegrowth of10% every year, JNE is able to experience growth of up to 20%. This is also due to various methods and innovations owned by JNE such as available media to supervisegoods, goods have shipping insurance until the ball pick-up method.
JNE Call Center Phone Number
Call center is a service with a very large and vital role, even call center is a medium of communication that connects between companies and consumers. Likewise with the call center owned by JNE. Unlike other companies, JNE has a call center service that is so sprightly and responsive.
This call center service is provided to support customer comfort. Call center service from JNE you can contact anytime and anywhere you need, even when you are abroad. This call center service is also not only intended for JNE loyal consumers.
This call center service is also intended for prospective consumers who want to know JNE services more, so contacting the call center is the most appropriate step before coming to the JNE branch office, therefore record the JNE call center well.
JNE customer service is at (021) 29278888. While the office number of JNE is at (021) 566 5262, and Fax (021) 5671413. You can also contact JNE via email at customercare@jne.co.id, so choose how to contact the JNE service the easiest.
In addition to having the call center number, JNE also has a customer service center that will help yousolve problems. You canask Joni and convey the complaints you experience. Later, complaints will be answered quickly and responsively.
In addition to the call center, to ask about package problems, you can call the JNE office that is in accordance with your regional area or in accordance with your city. Usually, so you can get clarity whether the package can be taken or not, or solve problems related to the package of goods.
Services Provided by JNE Call Center
Like other company call centers, there are various kinds of services and complaints that you can convey through this call center. First, the call center serves booking for pick-up goods. If you want to send goods through JNE and want the courier to take the goods, you can book the pick-up through the call center.
Second, when you want to know product and service information. If you want to know the product information and services owned by JNE, you can directly contact the JNE call center, later the customer service will explain all products and services owned and can be adjusted to your current needs.
Third, look for shipping rate information. Before sending the goods, we will definitely find out how much shipping rates must be paid, so that there is no miscalculation, you can ask directly at the call center, especially if the goods are large packages will be calculated based on the appropriate volume.
Fourth, find out the status of the shipment. Indeed, now we can track packages sent easily online, but sometimes the tracking experiences a delay in updating, if this happens, you can contact the call center and ask for clarity on the location of the last package.
Finally, for complaints and claims. If you use one of the services but the package does not arrive, you can make a complaint, so that later the package will be first and arrive faster at the destination of delivery. In addition, you can also make a claim when the package is lost, with a note you must have insured it.
Tips for Calling JNE Call Center
JNE has many customers, so sometimes call centers are busy and you have to wait a long time. In order not to happen something like this, there are some tips that you can do. First, avoid contacting during rush hour. Try to contact in the morning hours, avoid contacting during office breaks.
Second, make sure the pulse is sufficient. If you use a mobile phone to call, make sure again if the credit you have is sufficient, this is to avoid disconnecting the phone connection and you have to repeat the explanation from the beginning again, especially if you want to complain about goods to the JNE call center.
Third, be sure to record receipts. Avoid directly calling the call center if you want to make a complaint or find out the status of shipping goods. You can record receipts first and then just contact the call center, this is done so that not much time is wasted.
Cases related to the delivery of goods will definitely be followed up immediately by JNE customer service, therefore you do not need to worry if the package does not arrive or wants to submit an insurance claim. As long as all the procedures have been done correctly, JNE call center will definitely help you with pleasure.