Submission flow of complaints kand Bank Danamon: RumahTeknologi

Danamon call center customer service options

If you become a customer at Bank Danamon, you need to know the Danamon call center. Services that a great company like Danamon definitely has. This service is made for customers who wish to communicate directly with the Bank’s representatives. Whether it’s getting information, explanations, complaints or problems.

Of course, in each business process, customers need information about the rules, terms and conditions. With this service, it is easy to perform every process that customers perform. In the meantime, complaints or criticism cannot be separated from the service.

In addition, the bank in all its operations must have had problems. But as a professional financial institution, Danamon prepares response and communication services to its customers. In addition, he is also very open when his clients send suggestions of criticism of answers and so on. Here is the role of the danamon call center to provide the best customer service.

However, if you look at the effectiveness of the reports provided by the media, this is very effective and effective. Because you can consult and communicate directly with customer service, as well as in explaining or responding to it, it  is easier to understand.

Danamon call center service for customers

Below are some Danamon call centers that customers can contact.         

  1. Phone

When you need to communicate with the bank, you can do so through the call center/ 1500090 danamon if you have a legal domicile in Indonesia. In the meantime, if you are domiciled outside Indonesia, please call 021 2354 6100. To receive this service, you must provide the cost of phone data. Although the value is not much different from contacting other people in general.

But when you look at the success of these media reports, it’s very effective and effective. Because you can consult and communicate directly with customer service, as well as in explaining or responding to it, it  is easier to understand.

  1. Interactive voice response

In addition to using credit to communicate with  customer service, interactive voice feedback can be used. This service is an effort by Bank Danamon to solve its customers’ problems. For these services, you must ascertain the problem or the necessary information, so that it is appropriate to use the code.

In terms of the problem of blocking a credit card, you can use code 211, while for debit cards use 212. Code 221 for information on balance. Code 222 to establish the problem of account mutation.  You can also change the pin of your phone using the short code 225.

A consultation that speaks directly can use 220. For danamon credit card information, both Visa and Master Card can use 2 32. The advantage of using this service is that efficiency can be maintained. Because you send it short and clear. It also doesn’t take much motivation to function.

  1. Ciao Danamon

The Hello Danamon service is available 24 hours a day for customer consulting needs. Hello Danamon can be used by both customers and non-customers. For people who want to become customers, they can ask for information related to the rules and other basic information.

To use this service, use the 1500090 number while using the GST you 677777. If you want to include a file, you can go to Email:

Learn more about getting service options

Below are some service options to choose from.

  1. Webmail

Another option if you don’t want to spend too much credit is to use webmail. Personal data is required  to use the services of a danamon call center  . However, the Bank ensures that data security is not distributed to other people. The data required to perform this post is the name of the mobile number email address and the information you want to send.

ForFacebook social media, please follow danamon bank’s fan page, where the bank’s Instagram account is @mydanamon. Meanwhile, if you are used to using LinkedIn, Danamon can be contacted via PT Bank Danamon Indonesia, Tbk.

After submitting all the data, wait for a response from customer service. But the disadvantage of this service is that the responses provided by customer service are  relatively longer. Therefore, if you need information or faster services, we recommend that you use other media.

  1. Social media

If you are very active on social media, you can also use social media to contact danamon call center services. The advantages of this service as well as not requiring expensive costs are also relatively easy to implement. To contact the service via Twitter, you can do on an account @hellodanamon consult you about a business or non-transaction. In the meantime, if you need news of events and so on, please go through @danamon.

If you use Facebook, follow the Bank Danamon fan page. If you use the Instagram app, you can send it to @mydanamon. If you are used to using LinkedIn, you can contact Danamon via PT Bank Danamon Indonesia, Tbk.

In addition to excess costs and convenience, it takes longer to use social media to contact customer service than to receive feedback from customer service. It is better not to use this service if you have an urgent need.

But to overcome this, you can use the Dingtone app. This application is given to provide Danamon call center services  directly to customer service that will be answered at that time. This account offers 5 free minutes to allow customers to communicate.

If you would like a more detailed and easy-to-understand explanation, you can contact your nearest Danamon banking office directly. There will be an explanation addressed from the cashier on duty. However, we recommend this step if you want to do business too. If you just want to make a complaint or get information, you can do so remotely.

Submission flow of complaints kand Bank Danamon

After the customer has filed a complaint in a number of ways that we have explained above, the bank sees the need first. If it can be completed at that time, customer service will provide advice directly.

However, if the problem is serious, Danamon staff will try to fix it for 20 days. This issue is necessary because they will communicate it directly to the other party. Typically, submitted complaints going through this process are those that require further investigations with third parties that are cooperating with Bank Danamon.

The staff will then inform about the results or actions on their part. If it is believed to take longer, it will be sent to the customer. If the bank’s actions can solve the problem, then the problem is solved.

However, if the bank is unable to resolve the issue, it can request benefits from BI or OJK. To send a question to BI, you can use contact 1500 131. It can also be via email In terms of questions to OJK, you can contact us on 1 500 655. If you would like to contact us by email, please send a complaint with address.

Requirements for sending problemswith Bank Danamon to OJK/BI

However, to file a complaint with BI and OJK, there are requirements that a customer must meet. Among them is that customers filed complaints and tried to get shares from Bank Danamon. And there is no agreement between Danamon Bank and the customer.

Another condition, the problem faced between the Danamon bank and the client is a private matter that does not have a legal decision or is still being resolved. Finally, this service will be provided if the losses incurred by the customer are a maximum of 500 million rupees.

When you interact with danamon call centers using the above methods, do not forget the ethics. Make complaints, criticisms and suggestions clearly and clearly. If you don’t get a satisfactory answer, say it again until it’s clear.

When faced with legal problems, don’t forget your location. Whether the source of the problem is the bank or you. If you find a bank or a third party, you can prepare the tests with strength. So before arriving at OJK or BI, it can be successfully completed at the Danamon call center.

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